The Accessibility Audit

├─ Project Brief ─┤

You're a senior UX designer at a healthcare portal. A law firm has sent a formal ADA compliance complaint: your patient-facing appointment booking system fails multiple WCAG 2.1 AA criteria. Legal gives you 30 days. The dev team has 2 senior engineers available. The product has 340,000 monthly active users, including an estimated 15% with some form of disability. Every decision you make affects real people's ability to access their healthcare. You have 8 decisions to make, and the clock is ticking.